COLLECTIONS

Maximize collection rates, liquidate bad debt, and ensure compliance.

DELINQUENCY MANAGEMENT

The Collections Module uses machine learning algorithms to maximize collection rates of loans in various forms of non-accrual, as well as efficiently liquidate bad debt without the need for human intervention during the collections process.

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DEBT NEGOTIATION ENGINE

The Collections Module includes a debt negotiation engine allowing the end user to arrange for payment amounts and terms, as well as varying levels of total collections, including partial settlements, full settlements, and payments in full.

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ENGAGEMENT COMMUNICATIONS

Ongoing automated email, SMS, and voicemail campaigns drive borrower engagement with the Negotiation Tool by providing information on available settlement options, as well as reinforcing the consequences of default.

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COMPLIANCE CERTAINTY

With SOC compliance certification, Hyphen helps clients manage and monitor ongoing compliance considerations and disclosures for the entire delinquency management and collections process.